Shipping Policy

This Shipping Policy applies only to orders delivered in the United States.

1. Delivery Area

We currently ship orders only within the United States.

2. Shipping Costs

Standard shipping is free for all orders, with no minimum order value, unless otherwise stated at checkout.

3. Processing Time

Our products are shipped from carefully selected logistics partners in China and internationally. Order processing usually takes 1–2 business days.

4. Delivery Times

After dispatch, delivery usually takes 5–7 business days within the United States.

The total estimated delivery time from the order date is usually 6–9 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather, or circumstances outside our control.

5. Order Tracking

A tracking number will be sent by email once the carrier has collected the package and tracking becomes available.

You can track your order through our tracking page or by using the tracking link sent by email.

6. Loss or Damage During Delivery

• Once the carrier takes possession of the package, tracking and delivery are handled by the carrier.
• If there is visible damage at delivery, report it to the carrier immediately.
• If damage is discovered after opening the package, contact us as soon as possible at contact@my-teapot.com.
• In case of confirmed loss, we may offer a replacement shipment or a full refund, depending on the situation.

7. Returns and Exchanges

Please see our Refund Policy for return conditions, return costs, damaged items, and refund processing.

8. Contact Details

Trading name: My Teapot

Company name: GREED.ISLAND LTD

Email: contact@my-teapot.com

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Business phone: +44 7520 692260

UK company number: 16481353