Refund Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To start a return, contact us at contact@my-teapot.com. Please include your order number, your name, and the item you want to return.

Items sent back to us without first requesting and receiving return approval will not be accepted.

Product Origin and Delivery

Many of our products are produced in China, like many consumer products worldwide. Our products may be shipped directly from China or from international logistics partners to customers in the United States.

Under normal conditions, the total estimated delivery time is usually 6–9 business days from the order date. In some cases, delivery may take longer due to carrier delays, customs processing, holidays, or circumstances outside our control.

Return Conditions

To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, complete, and, where reasonably possible, in its original packaging.

You will also need the receipt or proof of purchase.

You may inspect the item as you normally would in a store. If the item has been used more than necessary to check its nature, features, or function, we may apply a reduction to the refund amount.

Return Costs for Standard Returns

For standard returns, return shipping costs are paid by the customer. This includes cases where you changed your mind, no longer want the item, expected a different size, want a different product, or want to return the item for another personal reason.

Return shipping is not free for standard returns. Because our products may be shipped and processed internationally, a standard return may need to be sent to an international return address, including a return address in China.

The customer is responsible for choosing a suitable carrier, such as USPS, DHL, FedEx, UPS, or another tracked shipping provider.

Return shipping costs depend on the package size, weight, shipping method, insurance, tracking, and return destination.

Please note that international return costs can be high. In some cases, the return cost may be higher than expected or even higher than the value of the item. For this reason, we recommend contacting us before sending any return.

All returns must be sent with tracking. The customer remains responsible for the return shipment until the package is received by us. Without tracking or proof of shipment, we cannot process a lost return shipment.

Return Address

If your return is accepted, we will send you the return instructions and the correct return address.

Depending on the item, this may be an international return address, including a return address in China.

Do not send the item back before your return request has been approved. Returns sent without prior approval or without tracking may not be processed correctly.

Damaged, Defective, or Wrong Items

Please inspect your order immediately after delivery. Contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

If the issue is caused by a damaged, defective, or incorrect item, return costs are not paid by the customer.

In that case, we may ask for clear photos of the item, packaging, and shipping label so we can review the issue correctly.

If only a part, accessory, or packaging is damaged, we may first offer a reasonable solution, such as partial compensation, replacement of the part, or another appropriate solution depending on the situation.

Sale Items

Sale items and discounted items can be returned under the same return policy, as long as they meet the return conditions and the return is requested within the 14-day return period.

Non-Returnable Items

Certain items cannot be returned, including personalized items, custom-made products, special orders made specifically for you, and gift cards.

If you have questions about a specific item, contact us at contact@my-teapot.com.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return the item you received and place a separate order for the new item once your return has been accepted.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved.

If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please remember that your bank or payment provider may need additional time to post the refund to your account or card.

If more than 15 business days have passed since we approved your return, contact us at contact@my-teapot.com.