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FAQ
What are the shipping and delivery details?

Orders are prepared before shipment and tracking details are sent when available. Please check the shipping policy for the latest delivery information.

View the shipping policy
Can I return an item if it is not right for me?

Returns can be requested according to the store return policy. Items must be unused and in their original condition.

View the refund policy
How can I track my order?

You can track your order from the Track Order page using your order details when tracking is available.
How do I care for my teapot and accessories?

Rinse with lukewarm water after use and dry with a soft cloth. Avoid harsh detergents unless the product page says otherwise. For cast iron, clay, copper, glass, porcelain, and stainless steel, always follow the product-specific care instructions.
How do I choose the right teapot?

Choose by tea type, capacity, and material. Porcelain is neutral, glass shows the color of the tea, cast iron helps hold heat, clay can suit characterful teas, and stainless steel is practical for daily use.

Need help choosing? Visit the Contact page and we will help you find a suitable piece.